Privacy Policy

Core account data: information you provide when creating an account — name, email address, phone number, and whether the account is a reader/student or a publisher/publishing house.

Publisher data: to enable the professional publisher interface we collect additional data including the publishing house name, the responsible person, a short bio, digital-presence links and website to verify identity.

Student verification: if you apply for the discounted student plan, we ask you to upload a photo of your student ID card. It is used only to verify your student status and is stored securely while the verification is processed.

Reading and listening activity: to sync your library across devices we record your reading progress, bookmarks, listening position, reading history, streaks, goals and the statistics shown in My Library.

Device and notification data: if you enable push notifications, we collect the device push token and the device name so notifications reach the right device. Declining notifications does not limit the rest of the app.

Shipping & delivery data: when ordering print books through the platform, we collect a detailed shipping address (wilaya, commune and street address) and a contact phone number to facilitate delivery.

Browsing & cookies: we collect the minimum technical information needed to serve pages, protect sessions and measure performance, plus your language preference to keep the interface stable.

Online payments are processed by SlickPay, our Algerian payment gateway for CIB and Edahabia cards. Card details are entered on the bank's secure hosted payment page — Rawey never sees and never stores your card number.

We keep a record of your subscriptions, orders and payment history so you can consult them, and so we can provide support and meet our accounting obligations.

When manual payment methods (such as CCP or BaridiMob transfers) are available, we may ask you to upload proof or a payment receipt to verify the transaction and activate subscriptions or confirm purchases.

We use the information we collect for the following purposes:

Operating and developing the Rawey platform and providing its services: reading e-books, listening to audiobooks and podcasts, and following courses.

Syncing your progress, library and statistics across your devices, and personalising recommendations based on what you read and listen to.

Processing and confirming subscriptions — including verifying student status for the student plan — and facilitating earnings withdrawal for publishers.

Delivering print books to your address in coordination with delivery services.

Providing technical support and handling complaints through the platform's built-in support feature.

Sending important updates and notifications related to your account or new content, if you have enabled notifications.

We rely on a small number of service providers that process data strictly on our behalf and under our instructions:

Cloudflare R2 — secure cloud storage for the platform's files, including book and audio files and the documents you upload (such as student ID cards, payment receipts and support attachments).

Google Firebase Cloud Messaging (FCM) — delivers push notifications; it receives the device push token for that sole purpose.

SlickPay — processes online card payments (CIB / Edahabia) on its secure payment pages.

These providers do not use your data for their own purposes and are bound by data-protection obligations.

We do not sell or rent your personal data to any marketing parties. Beyond the service providers listed above, specific data is shared only in the following cases:

Delivery & shipping services: name, address and phone number are shared with delivery teams to deliver the requested print books.

Legal compliance: we may disclose information if required by law or to protect the platform's rights and the safety of its users.

Rawey is committed to protecting content uploaded by publishing houses and independent publishers (audio, digital books, podcasts and courses) and applies security mechanisms that prevent unauthorized downloading or redistribution outside the app.

We apply advanced technical and administrative security measures to prevent unauthorized access to, alteration of, or disclosure of your data.

All users and publishers may view and edit their personal data at any time through account settings or the professional interface.

You can delete your Rawey account from inside the mobile app (Profile → Settings → Delete Account) or from your account settings on the website. Submitting the request closes your account and removes your personal data from our systems; data we are legally required to keep (such as invoicing and payment records) is retained only as long as the law requires.

You can also request deletion by email: write to support@rawey.app from the address linked to your account. Full instructions are available on our account deletion page at rawey.app/data-deletion.

For any question about this policy, or to exercise your privacy rights, contact us at support@rawey.app. We answer privacy requests as quickly as possible, and at the latest within 30 days.